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NHT Network your benchmarking partnership

We have developed a range of benchmarking services to meet the changing demands of the highways sector

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NHT Public Satisfaction Survey

The NHT Public Satisfaction Survey (NHT PSS) enjoys growing sector recognition and is referenced in DfT’s Incentive Fund Self-Assessment Questionnaire .

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Performance Management Framework (PMF)

A measurement hierarchy to highlight strengths and weaknesses, and good and bad performance

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CQC Efficiency Network

Different from traditional methods of benchmarking, the CQC Efficiency Network benchmarks the cost of carriageway maintenance in local authority area on a like for like basis.

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Welcome to the NHT Network


The NHT Network is the leading service improvement organisation providing a range of benchmarking services for the Highways & Transport sector, available on a subscription basis to Local Authorities and their delivery partners.

The activities of the Network are controlled by the members.  Steering Groups define the scope and content of each of the services the Network provides.  Each of these steering groups is led by a chairman and comprise practitioners from participating organisations. From time to time, the steering groups form specialist sub-groups to tackle specific projects.

Members of each individual service are invited to attend regular National and Regional meetings, organised to share practice and experience.  Wherever possible the cost of these meetings is covered or subsidised by the subscription fees.

NHT provides a supported Network environment in which members can:

  • measure their own performance
  • compare with their peers and
  • identify areas for improvement

The Network shares experiences and good practice through member meetings, conferences, facilitated workshops, case studies and practice notes, all accessible via this web site.

What is the NHT Network?

  • Public Perception of Highway and Transport Services in Local Authority
  • National Participation. 142 Authorities have taken part in the survey
  • National Collaboration with Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies
  • Quality Results working with Industry leading providers in Ipsos MORI

NHT Products

Performance benchmarking for the Highways and Transport sectors.

NHT PSS

NHT PSS can be used to highlight the key aspects of how the Council’s Highways & Transportation Services are performing in the eyes of the public.

NHT PMF

The NHT PMF measures how the Council’s Highways and Transportation Services are performing, against a range of indicators.

NHT CQC

NHT CQC can be used to highlight the level of efficiency/overall value for money of the Council’s Highway maintenance.

Members Area

Access the members online reporting portal where there are individual Authority results for all elements of the NHT including:

  • Public Satisfaction Survey
  • Online Survey
  • CQC Efficiency Network
  • Performance Management Framework (PMF)
Mockup-PSD

Improvement through the collection and comparison of data

NHT is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.

Public Perception

Public Perception

The ‘brains’ behind the system. Each control unit can control up to sixty automatic dampers or valves.

On the go live updates

On the go live updates

The ‘brains’ behind the system. Each control unit can control up to sixty automatic dampers or valves.

Live reporting and data streams

Live reporting and data streams

The ‘brains’ behind the system. Each control unit can control up to sixty automatic dampers or valves.

Share experiences and good practice

If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.

  • Join the national network of councils that use NHT
  • Public opinion data on your transport services
  • Measuring and comparing performance in order to improve
  • Subscription to Local Authorities and their delivery partners
  • Benchmarking with other authorities
  • Member meetings, conferences, facilitated workshops

Give our sales team a call to see the many ways that joining NHT would benefit your authority

Tel: +44 (0) 1884 841884

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