Comments from NHT members and the wider sector
"Firstly I would like to congratulate all those authorities, many of whom are represented in the room today - who put the public - centre stage. Lest any of us forget, the public are the users of our transport system, be they motorists, cyclists, pedestrians or public transport passengers.
What you are finding out, through work like the NHT Survey, is how well your authority's highways and transport services are doing in the tax payer's eye. You will also be reminded today, how important rigorous public survey and technical evidence is in demonstrating how you are doing.
Secondly, I would suggest that special praise should go to Councils that actively use that knowledge to improve - which sometimes needs brave decision making. Perhaps a good message for us all to consider would be that we shouldn't sweep adverse public views under the carpet - the public are paying for your services and deserve our best attention.
Fiammetta Gordon, Deputy Director Local Transport, Department for Transport, speaking the the 2015 NHT Conference.
"The National Highways and Transport Network Public Satisfaction Surveys are key to ensuring that councils deliver high value services that the public rightly demand.
The results mean we all can gauge and assess performance in those areas that residents see as most important. More importantly, the surveys give people a chance to influence decisions about services and how they are delivered. Even if they don't normally get involved.
So I hope that councils use the satisfaction survey data, and other data, creatively and positively to give them a more complete picture of customer perceptions to analyse the technical quality of carriageways and footways as revealed by detailed surveys undertaken by highways authorities to track where money's being spent and identify best practice and improve service delivery"
Robert Goodwill MP, speaking at the 2014 NHT Conference
".......it is clear to me that work the National Highways and Transport Network undertakes, especially making information on local transport available to people, is very important. The National Highways and Transport Network both elicits the Customer's Perception, and also make it available to everyone. This is in keeping with the Coalition Government's policy to increase transparency within all levels of government and throughout the sector. And having the information widely available allows for analysis and continuous improvement in the outputs and outcomes......"
Norman Baker MP, speaking at the 2012 NHT Conference.
"We very much value being part of the NHT Survey and have found the resulting information extremely useful. We are all in testing times and so data that helps drive performance and policies to match our plans are critical"
Lorraine Brown, Executive Director of Environment, Southampton City Council
"This [the NHT Survey] is a fantastic piece of work. As soon as Leicestershire heard about the NHT work and saw what it included we dropped our previous surveys and joined the NHT. We have got much better information.....and save money."
Matthew Lugg OBE, Director of Public Services, Mouchel. (Formerly Director of Highways, Transportation & Waste, Leicestershire County Council)
"I have been very impressed with the overall consistency of the survey results over the last two years. This gives us much greater confidence in the survey results and in their value as a means of monitoring the impact of future H&T improvement initiatives in Dorset and the SW region."
Gordon Sneddon, Systems & Service Improvement Manager, Highways & Transportation Services, Dorset County council