What NHT Offers
Services to Measure & Compare Performance
The NHT Network has developed a range of benchmarking services to meet the changing demands of the sector, these are listed below.
Although these NHT Network services focus on improvement through the collection and comparison of data, the Network offers much more: it actively encourages members to share experiences and good practice through member meetings, conferences, facilitated workshops, case studies and practice notes (for more details see About Us). A library of case studies and practice material is available via this website (see Library).
NHT Public Satisfaction Survey
The NHT Network puts the customer at the centre of its service improvement activities. NHT's Public Satisfaction Survey, which has been used by well over 100 Highways Authorities since it first started in 2008, provides national benchmarks of customer issues and satisfaction in the Highways and Transport Sector
NHT Public Representative Survey
NHT Network also offers a satisfaction survey of elected representatives (Councillors, Ward and Parish Councils). The NHT Public Representative Survey, which is conducted electronically and uses some of the same questions as the Public Satisfaction Survey, allows participating Authorities to compare the views of their Public Representatives with those of their Public.
CQC Efficiency Network
The NHT Network offers the sector a consistent definition for, and way of measuring, efficiency for different strands of service. The CQC Efficiency Network, in partnership with the Institute for Transport Studies (ITS) at the University of Leeds, provides an annual assessment of efficiency, evaluates the likely impact of changes to practice and process and provides a stimulus to realising efficiency savings.
NHT Performance Management Framework
The Benchmarking activities of the NHT Network have been augmented by the development of a common Performance Management Framework for the sector by a specialist sub-group comprising representatives of 11 Highway Authorities.
HMEP Connect & Share
The NHT Network has been appointed by DfT as a Partner to build on the Connect & Share initiative started by HMEP. Seen as a natural progression for the good practice sharing and benchmarking work that is already happening in the regions and elsewhere, it will create a virtual resource of practice material available via the HMEP website, available to all free of charge. It will require the help and support of existing Network across the sector.
Connect & Share Regional Support Package is offered by the NHT Network to encourage the sharing and comparing of practice and performance regionally. It provides tools for Highways Authorities, and their extended supply chains, to compare and identify opportunities to improve performance through the sharing of practice within their local area.