Introduction Since its launch in 2008, the National Highways and Transport (NHT) Public Satisfaction Survey has provided local authorities across the UK with a consistent
“Transparency only builds trust when it is clear, reliable and properly contextualised. Without that, headline ratings risk confusing the picture rather than improving it.” Supporting
If transparency reporting is to be strengthened to improve comparability between authorities, there is a strong case for building on the established work of the
Why Listening to the Public Matters in Transport Effective transport systems are built around the people who use them every day. From road conditions and
The challenges facing local authority highways teams have never been more complex. On one hand, councils are committed to aggressive Net Zero targets, demanding significant
Eighteen years of data reveal where residents think local highways and transport services are delivering and where public confidence is fading. Eighteen Years of Public
The National Highways & Transport (NHT) Network’s Public Satisfaction Survey (NHT PSS) has become a cornerstone for UK local authorities seeking to understand and enhance
Local authorities across the UK face growing challenges in managing highways and transport services. From budget constraints and rising public expectations to meeting environmental targets
The National Highways and Transport (NHT) Network is a subscription-based benchmarking and service improvement initiative designed specifically for local authorities. By bringing together councils from
