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# The National Highways and Transport Survey

Transport Sector Benchmarking

## Sitemaps

- [XML Sitemap](https://nhtnetwork.org/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [What can a Local Authority use NHT evidence for?](https://nhtnetwork.org/what-can-a-local-authority-use-nht-evidence-for/) - NHT evidence can support decisions across several parts of a highways and transport service. Identifying improvement priorities Authorities can use trend and comparative information to identify services that may require attention. This helps teams move from a broad concern to a more focused investigation. Supporting investment decisions Resident insight and benchmarking evidence can strengthen the
- [What Is the NHT Network? A Guide for Local Highway Authorities](https://nhtnetwork.org/what-is-the-nht-network/) - Discover how the NHT Network helps local highway authorities measure performance, understand residents, benchmark services and make evidence-led decisions.
- [International Learning, Practical Value for NHT Members](https://nhtnetwork.org/international-learning-practical-value-for-nht-members/) - One of the strengths of the NHT Network is its ability to bring together people, evidence and experience from across the sector. Increasingly, that means looking beyond the UK. NHT recently worked with the Institute for Transport Studies at the University of Leeds to host an international knowledge-exchange workshop. Representatives from New Zealand's Road Efficiency
- [Public Satisfaction with Walking and Cycling (2008–2025)](https://nhtnetwork.org/public-satisfaction-with-walking-and-cycling/) - Public satisfaction with walking and cycling infrastructure has remained moderate throughout the life of the NHT Survey but has shown a slow and consistent decline over time, particularly since 2017. While people continue to value pavements, footpaths, and access to rights of way, the data suggests increasing concern about the condition and cleanliness of these routes,
- [Public Transport – Narrative Summary (2008–2025)](https://nhtnetwork.org/public-transport-narrative-summary-2008-2025/) - Public satisfaction with public transport has remained relatively stable over the 18-year period of the NHT Survey, but long-term trends show a gradual decline since 2017, with a notable dip during the early 2020s. While passengers continue to express confidence in the safety and helpfulness of staff, perceptions of reliability, information quality, and value for money have
- [Road Safety – Narrative Summary (2008–2025)](https://nhtnetwork.org/road-safety-narrative-summary-2008-2025/) - Public satisfaction with road safety has remained relatively steady across the life of the NHT Public Satisfaction Survey, but the latest results show a gradual long-term decline. The overall theme score has dropped from the mid-50s in 2017 to 50 in 2025, indicating that while safety remains an area of moderate confidence, the public perceives
- [The Public Sees the Backlog — NHT Shows What Comes Next](https://nhtnetwork.org/the-public-sees-the-backlog-nht-shows-what-comes-next/) - Across the NHT Network, local authorities have long understood that public satisfaction is not simply a perception metric. It is a critical insight into how the highways network is performing in real terms.
- [Public Satisfaction with Road Safety](https://nhtnetwork.org/public-satisfaction-with-road-safety/) - Public satisfaction with road safety has remained relatively steady across the life of the NHT Public Satisfaction Survey, but the latest results show a gradual long-term decline.
- [How Local Authorities Use a Performance Management Framework Effectively](https://nhtnetwork.org/performance-management-framework-local-authorities/) - Discover how local authorities implement a Performance Management Framework to enhance efficiency, accountability, and service delivery. Learn practical steps, benefits, and real-life examples.
- [NHT Review of Data Collected for the Transparency Ratings](https://nhtnetwork.org/nht-review-of-data-collect-for-the-transparency-ratings/) - Introduction The Department for Transport’s Transparency Returns represent a significant step towards increasing visibility and accountability in local highway asset management across England. They were introduced in a context where there is strong political commitment to transparency, including the ministerial promises of comparative ratings. Authorities were asked to publish data locally, with a proforma provided
- [Tackling Congestion – Narrative Summary (2008–2025)](https://nhtnetwork.org/public-satisfaction-tackling-congestion/) - Public satisfaction with efforts to tackle congestion has steadily declined since the early years of the NHT Public Satisfaction Survey.
- [Eighteen Years of Public Insight into Local Transport Services](https://nhtnetwork.org/nht-survey-public-insight-into-local-transport-services/) - Introduction Since its launch in 2008, the National Highways and Transport (NHT) Public Satisfaction Survey has provided local authorities across the UK with a consistent and independent measure of Public Insight into Local Transport Services. Now in its eighteenth year, the survey remains the most comprehensive benchmark of resident satisfaction with local transport, capturing views
- [Local road ratings: why transparency must be reliable, contextual and meaningful](https://nhtnetwork.org/local-road-ratings-nht/) - The NHT Network supports the principle of transparency in local road maintenance and the need for information that helps the public and decision-makers understand how local highway networks are being managed.
- [Building on What Already Works: The Case for CQC in Transparency Reporting](https://nhtnetwork.org/building-on-cqc/) - If transparency reporting is to be strengthened to improve comparability between authorities, there is a strong case for building on the established work of the CQC Efficiency Network rather than developing a new framework from scratch. CQC has spent more than a decade addressing precisely the challenges that transparency reporting is now seeking to resolve.
- [Understanding the National Highways and Transport Network (NHT)](https://nhtnetwork.org/understanding-the-national-highways-and-transport-network-nht/) - Learn how transport surveys within the National Highways and Transport (NHT) Network help local authorities benchmark performance, gather public feedback, and improve highways and transport services across the UK.
- [The National Highways and Transport (NHT) Network: A Benchmarking and Service Improvement Resource for Councils](https://nhtnetwork.org/the-national-highways-and-transport-nht-network-a-benchmarking-and-service-improvement-resource-for-councils/) - Learn how the National Highways & Transport (NHT) Network helps UK councils benchmark performance, improve highways and transport services, and make evidence-based decisions with resident satisfaction data.
- [How NHT PSS is Transforming Highway Satisfaction Scores Across the UK](https://nhtnetwork.org/how-nht-pss-is-transforming-highway-satisfaction-scores-across-the-uk/) - Explore how the NHT Public Satisfaction Survey (PSS) helps UK councils improve Highway Satisfaction Scores using resident feedback, benchmarking, and performance insights.
- [Public Satisfaction on the Slide: What the 2025 NHT Survey Tells Us About Local Transport](https://nhtnetwork.org/public-satisfaction-on-the-slide-what-the-2025-nht-survey-tells-us-about-local-transport/) - Eighteen years of data reveal where residents think local highways and transport services are delivering and where public confidence is fading. Eighteen Years of Public Insight Since 2008, the National Highways and Transport (NHT) Public Satisfaction Survey is the UK’s most consistent and comprehensive benchmark of what people think about their local transport and highways
- [The Green Road: Benchmarking Carbon Efficiency and Cost Savings with the CQC Network](https://nhtnetwork.org/the-green-road-benchmarking-carbon-efficiency-and-cost-savings-with-the-cqc-network/) - Learn how the NHT Network's CQC Efficiency Network transforms carbon reporting into a strategic tool. Benchmark efficiency against peers to drive Net Zero targets and unlock significant cost savings in highway maintenance.
- [How the NHT Survey Helps Councils Listen and Improve on Transport](https://nhtnetwork.org/how-the-nht-survey-helps-councils-listen-and-improve-on-transport/) - Discover how the NHT Survey enables councils to listen to residents, make data-driven decisions, and enhance local transport, from roads to public transit and cycling infrastructure.

## Pages

- [Home](https://nhtnetwork.org/) - The NHT Network is the leading performance improvement organisation for members that share a common interest in measuring and comparing their performance in order to improve.
- [Contact](https://nhtnetwork.org/contact-us/) - If you have any questions or want to arrange a call back, please contact NHT Network administrators info@measure2improve.co.uk
- [About](https://nhtnetwork.org/about-nht/) - Discover how the NHT Network supports UK local authorities and delivery partners with benchmarking, performance measurement, knowledge-sharing events and improvement of highways & transport services across the sector.
- [NHT Members](https://nhtnetwork.org/nht-members/) - NHT Members Learn how your authority can take part in the NHT Network, access benchmarking tools, and collaborate with peers to drive improvements in highways and transport services. Record Participation in 2025 from across the country Another great year for the NHT Network with record numbers of Authorities taking part in both the NHT Public
- [Join NHT](https://nhtnetwork.org/join-nht/) - Unlock the Road to Excellence with the NHT Network Becoming a member of NHT means more than just signing up — it’s about joining a community that values collaboration, innovation, and progress. As a member, you gain access to exclusive resources, industry insights, networking opportunities, and a platform to share your voice. NHT membership provides
- [NHT Articles](https://nhtnetwork.org/blog/) - Explore expert insights, updates, and case studies on improving transport services across Local Authorities. Learn how benchmarking, data analysis, and collaboration drive better outcomes.
- [Insights](https://nhtnetwork.org/survey-insights/) - Explore detailed NHT survey insights to understand public opinions on highways and transport services. Compare performance, identify improvement areas, and support data-driven decision making for Local Authorities.
- [CQC](https://nhtnetwork.org/services/cqc-efficiency/) - The CQC Efficiency Network benchmarks the cost of carriageway maintenance in local authority area on a like for like basis.
- [Public Satisfaction Survey (PSS)](https://nhtnetwork.org/services/public-satisfaction-survey/) - The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas.
- [Resources](https://nhtnetwork.org/resources/) - Stay Informed: News, Blogs & FAQs Stay informed with the latest industry insights, expert guidance, and updates from the highways and transport sector. Explore our collection of blogs, news articles, and FAQs designed to help local authorities, partners, and stakeholders stay ahead of emerging trends, best practices, benchmarking developments, and network initiatives. Explore More Resources
- [NHT Events](https://nhtnetwork.org/nht-events/) - Meeting Leaders, Innovators & Communities in Highways and Transport NHT regularly attend Events which bring together industry professionals, local authorities, policymakers, and transport experts to share insights, explore innovations, and improve highways and transport services through collaboration, bench marking, and knowledge exchange. 20th & 21st May - Traffex CBS Arena CoventryJonathon Munslow & Sharon Andrews will be
- [NHT FAQ](https://nhtnetwork.org/nht-network-faq/) - This page provides information about the survey and seeks to answer the sort of questions we think you're likely to have.
- [CQC Results Executive Summary 2025](https://nhtnetwork.org/cqc-results-executive-summary-2025/) - Explore the 2025 CQC Results Executive Summary to understand how Local Authorities are performing in highway maintenance efficiency, service quality, and value for money. Benchmark performance, identify improvements, and support informed strategic decision-making.
- [CQC - What it does](https://nhtnetwork.org/services/cqc-efficiency/cqc-what-it-does/) - HT CQC can be used to highlight the level of efficiency/overall value for money of the Council’s Highway maintenance when discussing the VFM of the Highway Service with the S151 Officer and Auditors, or as part of a Best Value Review.
- [PSS - What it does](https://nhtnetwork.org/services/public-satisfaction-survey/pss-what-it-does/) - The data from the NHT PSS has many uses and the suite of reports available on the NHT website are tailored accordingly.
- [NHT Public Satisfaction Survey](https://nhtnetwork.org/nht-public-satisfaction-survey-2025-executive-summary-overview/) - Discover the key findings from the NHT Network 2025 Public Satisfaction Survey: overall service satisfaction for highways & transport has stabilised, but road maintenance and congestion remain major challenges.
- [PMF - What it does](https://nhtnetwork.org/services/performance-management-framework/pmf-what-it-does/) - The NHT PMF measures how the Council’s Highways and Transportation Services are performing, against a range of indicators, at a corporate and management level, as well as by theme, activity and asset type.
- [PMF](https://nhtnetwork.org/services/performance-management-framework/) - NHT Performance Management Framework. A measurement hierarchy to highlight strengths and weaknesses, and good and bad performance
- [Data in Action](https://nhtnetwork.org/nht-data-in-action/) - Explore how the NHT Network uses public satisfaction survey data to benchmark performance and drive improvements in highways and transport services
- [Document Library](https://nhtnetwork.org/document-library/) - Explore the complete NHT documentation library, including reports, guidance, benchmarking resources, and reference materials. Access essential NHT documentation to support highways and transport service improvement.
- [NHT Services](https://nhtnetwork.org/services/) - Explore the services from the NHT Network: Performance Management Framework , Public Satisfaction Survey and Cost-Quality-Customer benchmarking — helping local authorities measure, compare and improve highways & transport network performance.
- [PSS Descriptions](https://nhtnetwork.org/services/public-satisfaction-survey/pss-descriptions/) - The active use of the NHT PSS by Councils will enhance the focus on Customer in the planning and delivery of Highways and Transportation services.
- [PMF Descriptions](https://nhtnetwork.org/services/performance-management-framework/pmf-descriptions/) - Explore the latest insights and findings from the NHT PMF Report. Gain valuable information and data to inform decision-making and drive performance improvement. Discover key trends, analysis, and recommendations for optimizing your organization's operations.
- [CQC Descriptions](https://nhtnetwork.org/services/cqc-efficiency/cqc-descriptions/) - NHT CQC Benchmarking Reports and Report Descriptions
- [PSS](https://nhtnetwork.org/pss/) - PSS What we do Velit auctor maecenas nisl tristique dolor eu parturient Home PSS Measuring Public Satisfaction The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas. It is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the
- [Terms & Conditions](https://nhtnetwork.org/terms-conditions/) - Terms & Conditions Review the NHT Network’s Terms and Conditions to understand the guidelines, responsibilities, and policies that govern the use of our services and membership. Building Software Limited trading as measure2improve Who we are Our website address is: https://measure2improve.co.uk Introduction These terms and conditions apply between you, the User of this website (including any
- [Privacy Policy](https://nhtnetwork.org/privacy-policy/) - Privacy Policy Learn how the NHT Network collects, uses, and protects your personal information. Our Privacy Policy ensures transparency, security, and compliance with data protection regulations. Who we areOur website address is https://nhtnetwork.org/This privacy policy sets out how the site administrators (measure2improve) use and protects any personal information we collect about you when you use