Performance Management Framework (PMF)
The NHT Performance Management Framework (PMF) provides Local Authorities with a consistent set of indicators to measure, compare, and improve the performance of their highways and transport services.
Measuring Performance Management
Benchmark, Compare, Improve
The NHT Performance Management Framework (PMF) is a practical, sector-developed tool designed to help local highway authorities measure and manage the performance of their highway services. It provides a clear structure for tracking performance at strategic, tactical, and operational levels, and supports evidence-based decision-making
PMF includes over 150 performance indicators across nine key asset types and five service themes. It enables authorities to monitor progress, identify areas for improvement, and align service delivery with corporate priorities and resident expectations
Integrated with the NHT Public Satisfaction Survey and fully aligned with DfT Incentive Fund requirements, the PMF offers both internal performance insight and external benchmarking through the CQC Efficiency Network.
Access to the PMF, along with supporting tools and benchmarking services, is included as part of CQC Efficiency Network membership.
Performance Management Framework (PMF)
strengths and weaknesses, and good
and bad performance
PMF Key Features
- Structured Performance Hierarchy - Connects corporate goals, asset strategies, service levels and operational delivery in a clear framework.
- Comprehensive Measures - Over 150 indicators across 9 asset types and 5 service themes to track and drive performance.
- Peer Benchmarking - Enables comparison with 80+ local authorities through the NHT CQC Efficiency Network.
- Resident Insight Integration - Aligns with NHT Public Satisfaction Survey results to link service performance with use experience,
Share experiences and good practice
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
- Join the national network of councils that use NHT
- Public opinion data on your transport services
- Measuring and comparing performance in order to improve
- Subscription to Local Authorities and their delivery partners
- Benchmarking with other authorities
- Member meetings, conferences, facilitated workshops
Give our sales team a call to see the many ways that joining NHT would benefit your authority
Find Out More About the Networks
Data Implementation
The NHT Performance Management Framework (PMF) can be effectively used to provide a current state of the nation in terms of highway and transport services and assess whether funding is sufficient and appropriately targeted.
What you can do with the data
Insight into how the assets that you are responsible for are performing across a range of indicators that are benchmarked against the NHT network average.
Data Implementation
The NHT Performance Management Framework (PMF) can be effectively used to provide a current state of the nation in terms of highway and transport services and assess whether funding is sufficient and appropriately targeted.
What you can do with the data
Insight into how the assets that you are responsible for are performing across a range of indicators that are benchmarked against the NHT network average.
NHT PMF Report Descriptions
Investigated by the members of the Team who are developing Highways and Transportation Policy or are designing service delivery, to aid their understanding of public opinion
Performance benchmarking across assets and management
The NHT PMF measures how the Council’s Highways and Transportation Services are performing, against a range of indicators
Reporting
Measures
Benchmarking
Create opportunities for growth, efficiency & stronger relationships with residents.
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
Tel: +44 (0) 1884 841884
Public Satisfaction Survey
The NHT Public Satisfaction Survey is the largest survey of its kind, and is recognised by the Department for Transport.
Performance Management Framework (PMF)
Compares service performance across asset types and management levels
CQC Efficiency Network
The CQC Efficiency Network compares Carriageway costs & carbon efficiencies across local authorities on a like-for-like basis