The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas. It is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.
The NHT PSS data should be investigated to help develop and monitor the service’s strategies and plans and evidence performance
It exploits the full benefits of scale, using a standard questionnaire to minimise print costs and spreads all other fixed costs amongst participants.
It provides comprehensive analysis of results by Authority & comparisons between Authorities, on a peer group or regional basis. All reports are also accessible via this web site.
All the development work has been done already, once you sign up the work to conduct the survey is done for you.
The data from the NHT PSS has many uses and the suite of reports available on the NHT website are tailored accordingly.
It provides comprehensive analysis of results by Authority & comparisons between Authorities, on a peer group or regional basis. All reports are also accessible via this web site.
The active use of the NHT PSS by Councils will enhance the focus on Customer in the planning and delivery of Highways and Transportation services.
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