The active use of the NHT PSS by Councils will enhance the focus on Customer in the planning and delivery of Highways and Transportation services.
These Downloads should be available to members of the Highways and Transportation teams who are investigating or monitoring the performance of the service, particularly if they wish to undertake any bespoke analysis of public satisfaction alongside the other measures of performance being used within the authority or group/alliance.
Only available where your authority has subscribed to District Reporting
Where available District reporting and mapping can be investigated by the members of the Team who are developing Highways and Transportation Policy, or are designing service delivery, to aid their understanding of how public opinion may vary across the administrative area of the Council. This reporting and mapping can help promote a focus on the customer.
Mapping can be investigated by the members of the Team who are developing Highways and Transportation Policy, or are designing service delivery, to aid their understanding of how public opinion may vary between authorities as well as across the administrative area of the Council. This mapping can help promote a focus on the customer and aid communication through visualisation.
Note the above reports are available for an Individual Authority, a Region or as a National analysis
These reports should be used by the members of the Team who are developing Highways and Transportation Policy, or are designing service delivery, to consider how policy and delivery might be tailored to further the corporate objectives that the Council has in respect to any particular demographic and inform their equality impact assessments.
The Active Travel and Public Transport Analysis should be of particular interest to those developing Local Transport Plans and associated policy.
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
Give our sales team a call to see the many ways that joining NHT would benefit your authority
The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas.
The NHT Performance Management Framework helps local highway authorities measure and manage performance.
The NHT Cost, Quality, Customer framework helps councils assess efficiency and value for money in highway maintenance services to aid continous improvement.
