NHT Insights

Access detailed NHT insights and results to compare performance, track public satisfaction, and identify opportunities for improving highways and transport services across Local Authorities.

2025 Key Headlines

Here are the headlines from the Public Satisfaction Survey and the CQC Efficiency Network

PSS Key Insights

Overall stability: 2025 marks the first upturn in overall satisfaction since 2020, suggesting a levelling off following pandemic-period declines.
Road maintenance remains the weakest area, though there are early signs of improvement in perceptions of repair activity.
The highest satisfaction of the survey is with the Public Transport Indicators
Communication remains an issue, especially around roadworks and repairs.
EV charging infrastructure continues to improve, indicating progress towards supporting low-carbon transport.
Variation between authorities remains wide, demonstrating potential for improvement through benchmarking and sharing best practice.

CQC Key Insights

Member authorities have delivered cost savings of £98.2 million in 2024/25 compared with the costs they would have incurred without the improvements made since 2013/14.
The cumulative performance improvements across the membership since 2013/14 have reached £1.53 billion in real-terms
Overall maintenance costs are 89% of what they would have been had sector not improved practice.
85 out of 91 member authorities have shown overall performance improvement since 2013/14, with only six recording deterioration, demonstrating widespread progress.
The most significant improvements were achieved between 2013/14 and 2019/20, but current results show the sector is maintaining performance levels despite inflationary and operational pressures.

2025 NHT Survey Results

Access the results of the most recent survey through our public facing portal. Run the annual report with the key findings and individual authority reports for this year.