Introduction Since its launch in 2008, the National Highways and Transport (NHT) Public Satisfaction Survey has provided local authorities across the UK with a consistent
“Transparency only builds trust when it is clear, reliable and properly contextualised. Without that, headline ratings risk confusing the picture rather than improving it.” Supporting
Why Listening to the Public Matters in Transport Effective transport systems are built around the people who use them every day. From road conditions and
Eighteen years of data reveal where residents think local highways and transport services are delivering and where public confidence is fading. Eighteen Years of Public
