Identifying an issue through resident feedback is an important first step. The next challenge is understanding what is driving it and deciding what, if anything,
The Role of Public Satisfaction in Highways Performance Across the NHT Network, local authorities have long understood that public satisfaction is not simply a perception
Road Safety – Narrative Summary (2008–2025) Public satisfaction with road safety has remained relatively steady across the life of the NHT Public Satisfaction Survey, but
Public satisfaction with efforts to tackle congestion has steadily declined since the early years of the NHT Public Satisfaction Survey. Despite some consistency in perceptions
Introduction The Department for Transport’s Transparency Returns represent a significant step towards increasing visibility and accountability in local highway asset management across England. They were
Introduction Since its launch in 2008, the National Highways and Transport (NHT) Public Satisfaction Survey has provided local authorities across the UK with a consistent
“Transparency only builds trust when it is clear, reliable and properly contextualised. Without that, headline ratings risk confusing the picture rather than improving it.” Supporting
Why Listening to the Public Matters in Transport Effective transport systems are built around the people who use them every day. From road conditions and
Eighteen years of data reveal where residents think local highways and transport services are delivering and where public confidence is fading. Eighteen Years of Public
