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What you can do with your Performance Management Data

The NHT Performance Management Framework (PMF) tracks and evaluates council performance across key highways and transport indicators, enabling data-driven decisions, benchmarking, and targeted service improvements.

Measuring Public Satisfaction

What you can do with your PMF data 

The NHT Performance Management Framework (PMF) measures how your Council’s Highways and Transportation Services are performing, against a range of indicators.  The data provides an evidence base for continuous improvement and benchmarking across the NHT Network.

  • Assess Performance – Review results across corporate, management, and operational levels, as well as by theme, activity, and asset type.
  • Track Progress Over Time – Examine direction of travel to identify where performance is improving or where further focus is needed.
  • Support Audit and Review – Use Comparator Group Reports as part of audits or performance reviews, based on relevant service delivery attributes.
  • Inform Strategy and Planning – Apply results to develop and monitor maintenance and management strategies and improve resource allocation.
  • Benchmark and Collaborate – Compare performance with similar authorities, identify exemplar peers, and share learning to drive improvement.

Share experiences and good practice

If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.

  • Join the national network of councils that use NHT
  • Public opinion data on your transport services
  • Measuring and comparing performance in order to improve
  • Subscription to Local Authorities and their delivery partners
  • Benchmarking with other authorities
  • Member meetings, conferences, facilitated workshops

Give our sales team a call to see the many ways that joining NHT would benefit your authority

Call : +44 (0) 1884 841884

Find Out More About the Networks

Public Satisfaction Survey (PSS)

The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas.

Learn More

Performance Management Framework (PMF)

The NHT Performance Management Framework helps local highway authorities measure and manage performance.

Learn More

CQC Efficiency Network

The NHT Cost, Quality, Customer framework helps councils assess efficiency and value for money in highway maintenance services to aid continous improvement.

Learn More
Create opportunities for growth, efficiency & stronger relationships with residents.

If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.

Give our sales team a call to see the many ways that joining NHT would benefit your authority
Tel: +44 (0) 1884 841884
Join NHT