Measuring Public Satisfaction
The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas. It is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.
Over four million households have been sent a copy of the NHT Survey since it was first launched in 2008 and over 912,000 members of the public have responded to date.
A total of one hundred and thirty-nine Authorities have taken part in the survey over the past eleven years, twenty-eight County councils, eleven London Boroughs, thirty-three Metropolitan Boroughs and sixty-seven Unitary Authorities, nine of which were Scottish and a further six were Welsh.
The NHT Survey is referenced in Question 12 of DfT's Incentive Fund Self-assessment process.
It gives participating Authorities:
- A better understanding of how they are performing in the eyes of their public
- A consistent datum for setting service levels and a means of measuring the impact of service improvements
- Access to the best performers and the opportunity to learn from the good practice of others
- Full transparency of data in a secure members area for benchmarking purposes
Why do I need the Survey?
It exploits the full benefits of scale, using a standard questionnaire to minimise print costs and spreads all other fixed costs amongst participants.
High Added Value
It provides comprehensive analysis of results by Authority & comparisons between Authorities, on a peer group or regional basis. All reports are also accessible via this web site.
Easy to Participate
All the development work has been done already, once you sign up the work to conduct the survey is done for you.
Peace of Mind
The NHT Survey is tried and tested and is now in its tenth year with over 130 highway authorities having taken part.