NHT CQC Report Descriptions
Explore detailed CQC report summaries that highlight performance, compliance, and quality standards. NHT provides clear, accessible insights to help members stay informed and aligned with best practices.
Measuring Public Satisfaction
NHT CQC Benchmarking Reports and Report Descriptions
The active use of the NHT PSS by Councils will enhance the focus on Customer in the planning and delivery of Highways and Transportation services.
These reports should be provided to your representatives who are considering the VFM of highway maintenance and asset management (carriageways in particular) at regional alliances, benchmarking / improvement groups. These reports might be used by those representatives to identify the exemplar authorities that you might speak with to identify how you can improve.
The VFM comparisons made with other authorities sought as part of any audit are often made with a cohort of authorities established on the basis of attributes such as population and/or how the authority is constituted. These comparisons can be made in respect to the VFM being achieved in carriageway maintenance across any such cohort using the self-selection report.
However, comparisons made on conventional basis may not be like for like given your Highway attributes. Consequently, the CQC Comparison Group might be used by the Director, Assistant Directors and Heads of Service with responsibility for highway maintenance as part of their response to an audit of the VFM being achieved in respect to carriageway maintenance, as the comparisons here are made between you and a cohort of authorities that have been identified on the basis of attributes that are related to the delivery of highways services.
Other Data Provisions
Share experiences and good practice
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
- Join the national network of councils that use NHT
- Public opinion data on your transport services
- Measuring and comparing performance in order to improve
- Subscription to Local Authorities and their delivery partners
- Benchmarking with other authorities
- Member meetings, conferences, facilitated workshops
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Find Out More About the Networks
Public Satisfaction Survey
The NHT Public Satisfaction Survey is the largest survey of its kind, and is recognised by the Department for Transport.
Performance Management Framework (PMF)
Compares service performance across asset types and management levels
CQC Efficiency Network
The CQC Efficiency Network compares Carriageway costs & carbon efficiencies across local authorities on a like-for-like basis
Create opportunities for growth, efficiency & stronger relationships with residents.
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
Give our sales team a call to see the many ways that joining NHT would benefit your authority