NHT CQC Report Descriptions
Explore detailed CQC report summaries that highlight performance, compliance, and quality standards. NHT provides clear, accessible insights to help members stay informed and aligned with best practices.
Measuring Public Satisfaction
NHT CQC Benchmarking Reports and Report Descriptions
The active use of the NHT PSS by Councils will enhance the focus on Customer in the planning and delivery of Highways and Transportation services.
Provides a high level overview of your CQC results quantifying your improvement and how much you have saved since 2013/14. This report might be used by The Director, Assistant Directors and Heads of Service with responsibility for carriageway maintenance to highlight the level of efficiency/overall value for money of the Council’s Highway maintenance. This overview should assist when discussing the VFM of the Highway Service with the S151 Officer and Auditors, or as part of a Best Value Review.
Expands on the Executive Summary and describes the methods and data used in the CQC analysis on a step by step basis. This report might be needed to satisfy the S151 Officer and financial colleagues of the legitimacy of the results that you have achieved and the applicability of this approach to the quantification of efficiency gains and the real improvements that have been made in carriageway maintenance.
Provides an extract of the Executive Summary to show your authority’s savings since 2013/14. This report might be used as a record of the efficiency savings that have been achieved.
These reports compare your results to a selection of other authorities, including the attributes of those authorities.
- Regional – this will run for your own Region.
- Alliance – you can run this for any Alliance you are part of.
- Self Selection – pick your own group of authorities.
- CQC Comparison Group – this is the 10 authorities that are most like you.
This report compares the performance of a Group of Authorities with other equivalent Groups and with its own year on year performance. It also identifies the best performers and biggest improvers within the Group. These reports should be provided to your representatives at regional alliances, benchmarking / improvement groups, particularly if they chair that group or have a role in its governance. Those reports might be used by those representatives to inform how the group might seek to contribute to the Highway and Transportation Sector as a purveyor of Best Practice in the eyes of the public.
Other Data Provisions
Share experiences and good practice
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
- Join the national network of councils that use NHT
- Public opinion data on your transport services
- Measuring and comparing performance in order to improve
- Subscription to Local Authorities and their delivery partners
- Benchmarking with other authorities
- Member meetings, conferences, facilitated workshops
Give our sales team a call to see the many ways that joining NHT would benefit your authority
Find Out More About the Networks
Public Satisfaction Survey
The NHT Public Satisfaction Survey is the largest survey of its kind, and is recognised by the Department for Transport.
Performance Management Framework (PMF)
Compares service performance across asset types and management levels
CQC Efficiency Network
The CQC Efficiency Network compares Carriageway costs & carbon efficiencies across local authorities on a like-for-like basis