NHT CQC – Cost, Quality, Customer Efficiency Network
The NHT CQC framework enables councils to evaluate the cost, quality, and customer perception of their highway maintenance services, providing a clear picture of efficiency and value for money.
Measuring Public Satisfaction
What you can do with your CQC Data
CQC data provides a unique evidence base to help your authority improve service delivery, demonstrate value, and plan for the future. Based on detailed analysis of cost, quality, and customer satisfaction, CQC data enables targeted, informed decisions on asset management.
- Demonstrate Value for Money – Show year-on-year and cumulative efficiency gains, supporting internal performance reviews and external funding justifications
- Benchmark Against Peers – Compare performance with statistically similar authorities, identify high performers, and learn from best practice beyond traditional alliances.
- Forecast Cost and Carbon Impact – Use modelling tools to project road condition, future defects, carbon emissions, and the long-term benefits of proactive maintenance.
- Support Strategic Planning and Business Cases – Test investment scenarios, build evidence-based cases for capital funding, and prioritise cost-effective interventions.
- Inform Communications and Public Engagement – Target local maintenance more effectively using insights like the link between satisfaction and road condition within 0.5 km of residents.
Share experiences and good practice
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
- Join the national network of councils that use NHT
- Public opinion data on your transport services
- Measuring and comparing performance in order to improve
- Subscription to Local Authorities and their delivery partners
- Benchmarking with other authorities
- Member meetings, conferences, facilitated workshops
Give our sales team a call to see the many ways that joining NHT would benefit your authority
Find Out More About the Networks
NHT Benchmarking Services
We support local councils in delivering safe, efficient, sustainable transport and highways services that meet the needs of their communities
Public Satisfaction Survey (PSS)
The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas.
Performance Management Framework (PMF)
The NHT Performance Management Framework helps local highway authorities measure and manage performance.
CQC Efficiency Network
The NHT Cost, Quality, Customer framework helps councils assess efficiency and value for money in highway maintenance services to aid continous improvement.
