The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas. It is a unique, standardised, collaboration between Highway Authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.
Over four million households have been sent a copy of the NHT Survey since it was first launched in 2008 and over a million members of the public have responded to date.
A total of one hundred and forty-two Authorities have taken part in the survey over the past eleven years, twenty-nine County councils, eleven London Boroughs, thirty-three Metropolitan Boroughs and sixty-eight Unitary Authorities, nine of which were Scottish and a further six were Welsh.
The NHT Survey is recognised by DfT and referenced in the Incentive Fund Self-assessment, and more recently the Transparency Report.
If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.
Give our sales team a call to see the many ways that joining NHT would benefit your authority
The data from the NHT PSS has many uses and the suite of reports available on the NHT website are tailored accordingly.
The data from the NHT PSS has many uses and the suite of reports available on the NHT website are tailored accordingly.
The NHT PSS data should be investigated to help develop and monitor the service’s strategies and plans and evidence performance
We support local councils in delivering safe, efficient, sustainable transport and highways services that meet the needs of their communities
The NHT Public Satisfaction Survey collects public perspectives on, and satisfaction with, Highway and Transport Services in Local Authority areas.
The NHT Performance Management Framework helps local highway authorities measure and manage performance.
The NHT Cost, Quality, Customer framework helps councils assess efficiency and value for money in highway maintenance services to aid continous improvement.
