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NHT PSS – Understanding Public Satisfaction with Highways & Transport Services

The NHT Public Satisfaction Survey (PSS) captures residents’ views on highways and transport services, providing valuable insights to measure performance, identify priorities, and drive service improvements.

Measuring Public Satisfaction

What you can do with your Public Satisfaction Survey Data

The NHT Public Satisfaction Survey (PSS) provides valuable insight into how the public views your Council’s Highways and Transportation Services. The results help you understand performance from the customer’s perspective and support evidence-based decision-making.

  • Understand Public Perception – Measure how services are performing in the eyes of residents and identify strengths and areas for improvement.
  • Embed Customer Focus – Use customer views to shape strategies, policies, and service design around what matters most to the public.
  • Inform Decision-Making – Guide budget allocation and investment priorities using evidence of public satisfaction and importance.
  • Benchmark and Learn – Compare your performance with other authorities, identify best practice, and learn from exemplar councils.
  • Support Policy and Planning – Use mapping and analysis tools to explore local variations in opinion and inform Local Transport Plans, Active Travel, and Public Transport strategies.

Share experiences and good practice

If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.

  • Join the national network of councils that use NHT
  • Public opinion data on your transport services
  • Measuring and comparing performance in order to improve
  • Subscription to Local Authorities and their delivery partners
  • Benchmarking with other authorities
  • Member meetings, conferences, facilitated workshops

Give our sales team a call to see the many ways that joining NHT would benefit your authority

Call : +44 (0) 1884 841884

Find Out More About the Networks

Public Satisfaction Survey

The NHT Public Satisfaction Survey is the largest survey of its kind, and is recognised by the Department for Transport.

Learn More

Performance Management Framework (PMF)

Compares service performance across asset types and management levels

Learn More

CQC Efficiency Network

The CQC Efficiency Network compares Carriageway costs & carbon efficiencies across local authorities on a like-for-like basis

Learn More
Create opportunities for growth, efficiency & stronger relationships with residents.

If you have any questions or want to arrange a call back, please contact the NHT Network by completing the quick contact form.

Give our sales team a call to see the many ways that joining NHT would benefit your authority
Tel: +44 (0) 1884 841884
Join NHT